Team inbox
Every customer chat, owned by someone.
A three-pane inbox where chats are routed to the right team, agents see who else is looking, and nothing waits unnoticed.
The problem
When WhatsApp lives on a few shared phones, chats go unanswered, two people reply to the same customer, and nobody can say who promised what.
How Senderr solves it
Routed, not grabbed
Rules assign each new chat by round-robin, least busy, tag, WhatsApp number or business hours. A chat is never assigned to two people at once.
Clear ownership
The chat header always shows who owns it: a person or an automated journey. Agents can take over or hand back.
Time made visible
SLA timers count down on every waiting chat, and supervisors see breaches as they happen.
See it work
What it looks like in Senderr
What's included
- Views and filters: mine, unassigned, team, pending, snoozed, closed
- Open, pending, snoozed and closed states
- Internal notes with @mentions that are never sent to the customer
- Canned replies with "/" shortcuts
- Conversation tags
- Collision indicator when two agents open the same chat
- Business hours and away messages
- Agent presence and capacity
- Team activity page for supervisors
- Approved-template picker to restart a chat outside the 24-hour window
- Keyboard shortcuts and a single-pane mobile layout