Banking

Bank-grade controls for a channel your customers already use.

Answer service requests, send updates and run journeys on WhatsApp, with data in India, two-step verification and an audit trail.

Book a walkthrough Read how we protect data

What banking teams use Senderr for

Service requests: cheque book, statement, card block, address change
Account and loan updates sent as utility templates
Document collection with files checked for viruses
Fixed deposit and product renewals for customers who opted in
Branch and relationship manager handovers in the team inbox

A statement request answered in minutes

Illustrative scenario

A customer messages "statement".
A keyword auto-reply asks which account and period, using buttons.
The chat is routed to the Service team within business hours, or an away message sets expectations.
The agent sends the statement and closes the chat. The SLA timer shows it was answered on time.

Questions your information security team will ask, answered

Where is our data stored?

In India. The database is in Supabase's Mumbai region and our services and files in AWS Mumbai. Error reporting, if switched on, is the one exception, and message text, tokens and phone numbers are removed first.

How is our data separated from other clients'?

Row-level security on every client table, with automated tests that try to read across clients.

How are our WhatsApp credentials protected?

Business tokens are encrypted with AWS Key Management Service and never shown in the browser or logs.

Can staff at Astitva see our chats?

Staff use a separate admin console with two-step verification and short sessions, and their actions are audited.

What happens to files customers send?

Every file is scanned for viruses. Infected files are quarantined and never shown to agents.

Senderr gives you controls; your bank's policies and regulator decide how you use them.

How Senderr helps

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