Lending and NBFCs

Reminders customers read. Collections your compliance team can stand behind.

Send EMI reminders, collect documents and run collections conversations on WhatsApp, with consent, timing and tone under control.

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What lending teams use Senderr for

EMI due-date reminders with a "Pay now" button
Bounce and overdue follow-ups that move to a collections agent
KYC and loan document collection
Disbursal and sanction updates
Statement and foreclosure requests answered in the inbox

An EMI reminder that turns into a conversation

Illustrative scenario

Three days before the due date, a utility template reminds the customer of the amount and date, with a "Pay now" button.
The customer replies "Can I pay on the 10th?"
The journey recognises a question and hands the chat to the Collections team, with the loan number already captured.
An agent replies within the SLA and adds an internal note for the next shift.

Questions your compliance team will ask, answered

Can we prove each customer agreed to hear from us?

Yes. The consent ledger stores the source, time and proof of every opt-in and opt-out.

Can one person send a message to the whole book?

Not with maker-checker on. A second person must approve every campaign.

Will we message people at night?

Campaigns follow the send windows you set, in each customer's time zone.

Will collections language be checked?

The template checker flags threatening collections wording and "pre-approved loan" claims before submission.

Who said what to the customer?

Every chat shows the agent or journey that sent each message, and sensitive actions go to the audit trail.

Your obligations come from your regulator, your own policies and WhatsApp's policies. Senderr gives you controls to meet them; it is not legal advice.

How Senderr helps

See a lending journey on Senderr